Why was a fee applied?

Dues

Any discounts or points given are based on the fare before applying any fees and dues.

Child dues are 50% of the adult due.

Service Fee for booking

This fee is applicable when booking any form of travel via telephone or in person at the port.

Amendment Fee

This fee is applicable when making a change to the departure time, day or route of any one sailing. Any difference in fare will also be charged.

Changes exempt from amendment fees

• Changes to passenger details
• Changes to car details
• Adding cabins, meals or Stena Plus to a booking

Offline Amendment Fees

In addition any changes made via telephone or in person at the port to any booking which can be amended on our website will incur the following fees.

Special conditions for Hotel breaks and Self-catering holidays - Amendments can be made to a booking without charge if made within 7 days of the original booking date and provided these are made at least 40 days before departure.

Cancellation Fee

'Economy' fare, day trip, accommodation, cruise, coach and sail or rail and sail travel: 100% cancellation fee. No refund is due

'Flexi' or 'Premium' travel – minimum €3 cancellation fee per sailing – see Flexi and Premium rules for refund information.

Service, amendment and postal fees are non-refundable

Postal fee

e-tickets can be sent via e-mail without charge. This fee is applied when a customer requests an itinerary be sent by post.

Environmental Fee

This fee is applicable for routes affected by the sulphur directive – English Channel, North Sea, Irish Sea, Scandinavia.

Dublin–Holyhead, Rosslare–Fishguard, Belfast–Cairnryan, Belfast–Liverpool routes – charges per sailing.

Rosslare – Cherbourg

Harwich – Hook of Holland

How can fees be reduced/avoided?

• Book via the internet
• Make amendments via the internet
• Book Flexi or Premium products when available

Gold Extra Members

Certain fee exemptions apply to Gold Extra members - please visit Extra FAQs for details.