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Fares & ticket types
What are your fare types?
Do you provide special fares for group bookings?
Are any special offers available?
What fees, dues and charges apply and when?
Europe by car / landbridge
What is rail and sail?
What passes do you accept for bus and rail travel?
How to book
How can I book a cabin?
How do I book if I don't know the vehicle registration?
How do I book multiple vehicles on one booking?
What cookies do you use on your website?
Can I get a quote without making a booking?
Passengers & vehicles
Can I change a passenger's surname?
Can children and young adults travel without adult supervision?
Can I bring a bicycle on my rail and sail journey?
What are the Stena Line's age categories?
What is a commercial vehicle?
Can I use a roofbox on my car?
What are Stena Line's vehicle categories?
Can I bring a bicycle onboard?
Booking with pets
Can I bring my pet?
Upgrades
Is a cabin included in the price?
Can I upgrade my Rail and Sail or Coach and Sail booking?
Payment
What payment methods can I use?
How do I pay the balance of a booking?
How can I pay for my booking?
Tesco
How can I make a booking using a Tesco Clubcard Partner code?
Gift cards
How can I purchase or use a gift card?
Booking reference
Where can I find my booking reference?
How do I receive my ticket?
Amending / cancelling a booking
How do I cancel a booking?
How can I amend my booking?
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