Customer Service
We're here to help! You'll find answers to many of the common questions our customers have in our comprehensive FAQs section.
Need to get in touch? See our contact details, port locations and opening hours below.
Travelling in the next 48 hours? Visit our latest sailing updates page for the most up to date travel information.
Frequently Asked Questions
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Contact Form
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Complete formContact Form
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Complete form+491806020100
Opening hours:
Monday - Friday: 8:00 - 12:30 & 13:30 - 18:00
Saturday: 9:00 - 12:00 & 12:30 - 16:00
Call usContact Form
Can't find the answer to your query? Please complete our contact form and we'll aim to reply within 48 hours.
Complete form+48586609200
Opening hours:
Monday: 9:00 - 17:00
Tuesday - Thursday: 9:00 - 19:00
Friday: 9:00 - 17:00
Saturday: 9:00 - 15:00
Call usContact Form
Can't find the answer to your query? Please complete our contact form and we'll aim to reply within 48 hours.
Complete FormUžklausos forma
Nerandate atsakymo į savo klausimą? Užpildykite mūsų užklausos formą ir pasistengsime atsakyti per 48 valandas.
Užpildyti formąKontaktformular
Kan du ikke finde svar på din forespørgsel? Udfyld venligst vores kontaktformular, og vi vil bestræbe os på at svare inden for 48 timer.
Udfyld Kontaktformular+370 46 310 561 (Lithuania)
Opening hours:
Monday - Friday: 8:00 - 17:00
Saturday: 10:00 - 16:00
Call usKontaktformulär
Hittar du inte svaret på din fråga? Fyll i vårt kontaktformulär så försöker vi återkoppla till dig inom 48 timmar.
Fyll i formuläretContact Form
Can't find the answer to your query? Please complete our contact form and we'll aim to reply within 48 hours.
Complete form+37163622999
Opening hours:
Monday – Wednesday: 07:00 – 23:30
Thursday – Saturday: 07:00 – 23:00
Sunday: 12:00 – 23:00
Call usKontaktinformācija
Vai neatrodāt atbildi uz savu jautājumu? Lūdzu, aizpildiet mūsu saziņas veidlapu, un mēs centīsimies atbildēt 48 stundu laikā.
Aizpildīt saziņas veidlapuContact Form
Can't find the answer to your query? Please complete our contact form and we'll aim to reply within 48 hours.
Complete formContact Form
Can't find the answer to your query? Please complete our contact form and we'll aim to reply within 48 hours.
Complete formContact Form
Can't find the answer to your query? Please complete our contact form and we'll aim to reply within 48 hours.
Complete formContact Form
Can't find the answer to your query? Please complete our contact form and we'll aim to reply within 48 hours.
Complete form
Port
Norviks färjeterminal, Norvikvägen 26, 149 45, Nynäshamn, Sweden
Opening hours:
Monday - Friday: 7:00 - 21:30
Saturday - Sunday: 7:00 - 10:30 & 16:00 - 21:30
From 21 June to 31 August 2025
Monday - Friday: 7:00 - 21:30
Saturday - Sunday: 7:00 - 10:30 & 17:30 - 21:30
Terminal 2, Alexandra Road, Dublin, D01 WD28, Ireland
Opening hours:
Monday - Sunday: 05:30 - 02:30
Hook of Holland Port, Stena Line BV (Havennummer 915), Stationsweg 10, 3151 HS, Hook of Holland, Netherlands
Opening hours:
Monday - Friday: 12:15 - 13:30 & 18:15 - 21:15
Saturday: 12:15 - 13:30 & 18:45 - 21:15
Sunday: 12:15 - 13:00 & 18:45 - 21:15
Stena Line GmbH & Co. KG, Schwedenkai 1, 24103, Kiel, Germany
Opening hours:
Monday - Friday: 14:00 - 19:00
Saturday & Sunday: 14:00 - 18:00
Please note that in our ports in Kiel and Gothenburg, as well as on board the Stena Germanica and Stena Scandinavica, only credit cards (Visa and MasterCard) and debit cards (Maestro) are accepted as payment methods. Paying with cash on board and in the ports is not possible.
12 Quays Terminal, Tower Road, Birkenhead, CH41 1FE, England
Opening hours:
Monday - Sunday: 07:30 - 10:30 & 19:30 - 22:30
Rosslare Europort, Rosslare Harbour, County Wexford, Y35 PH4X, Ireland
Opening hours:
Monday - Sunday: 06:30 - 21:30
Stena Line Denmark A/S, Faergevej 1, 8500, Grenaa, Denmark
Opening hours:
Until 10 August 2025
Monday - Friday: 8:00 - 0:45
Saturday - Sunday: 9:00 - 0:45
From 11 August 2025
Monday - Thursday: 8:00 - 1:35
Friday: 8:00 - 15:00
Saturday: Closed
Sunday: 9:30 - 14:10
Denmark Terminal Halmstad, Grenåvägen 22, 302 50, Halmstad, Sweden
Opening hours:
Monday: 07:00 - 19:45
Tuesday - Friday: 05:45 - 19:45
Saturday: Closed
Sunday: 15:30 - 19:45
Summer Opening Hours
9 – 15 June 2025
Monday: 07:00 – 19:45
Tuesday – Friday: 05:45 – 19:45
Saturday: 06:30 – 09:00
Sunday: 06:30 – 12:00 & 13:30 – 19:45
16 – 22 June 2025
Monday – Friday: 05:45 – 19:45
Saturday: 06:30 – 09:00
Sunday: 06:30 – 12:00 & 13:30 – 19:45
23 June – 10 August 2025
Monday – Friday: 06:30 – 19:00
Saturday: 06:30 – 09:00 & 16:30 – 19:00
Sunday: 06:30 – 12:00 & 13:30 – 19:00
Fishguard Harbour, Goodwick, Pembrokeshire, SA64 0BU, Wales
Opening hours:
Monday - Sunday: 10:30 - 16:00 & 22:30 - 02:30
Denmark Terminal, Emigrantvägen 20, 413 27, Gothenburg, Sweden
Opening hours:
Until 10 August 2025
Saturday - Thursday: 6:30 - 21:00
Friday: 6:30 - 20:15
From 11 August 2025
Sunday & Monday: 6:30 - 18:30
Tuesday - Friday: 7:30 - 18:30
Saturday: 7:30 - 15:00
Public Ferry Terminal, ul. Polska 4, 81-339, Gdynia, Poland
Opening hours:
Passenger counters are open two hours before the scheduled departure.
Norra Nyhamnsgatan 1A, 231 61, Trelleborg, Sweden
Opening hours:
Monday - Friday: 05:15 - 23:45
Saturday: 05:15 - 23:30
Sunday: 06:30 - 23:00
Foot passengers should check-in at Hamngatan 9, 231 42, Trelleborg, Sweden from where a Terminal Bus will take you on board the ferry.
In our ports in Trelleborg and Rostock, as well as on board the Mecklenburg-Vorpommern and Skåne, only credit cards (Visa and MasterCard) and debit cards (Maestro) are accepted as payment methods. Paying with cash in the ports and on board is not possible.
Terminal 1, Holyhead, Anglesey, LL65 2BU, Wales
Opening hours:
Monday - Sunday: 06:30 - 17:00 & 18:30 - 02:30
Verkövägen 101, 371 65, Lyckeby, Karlskrona, Sweden
Opening hours:
Monday - Wednesday: 06:00 - 22:00
Thursday: 06:00 - 23:00
Friday: 07:00 - 23:00
Saturday - Sunday: 06:30 - 22:00
Zum Fährterminal 1, 18147, Rostock, Überseehafen, Germany
Opening hours:
Monday - Saturday: 05:30 - 22:30
Sunday: 08:15 - 22:00
In our ports in Rostock and Trelleborg, as well as on board the Mecklenburg-Vorpommern and Skåne, only credit cards (Visa and MasterCard) and debit cards (Maestro) are accepted as payment methods. Paying with cash in the ports and on board is not possible.
Germany Terminal Elof Lindälvs gata, 414 55, Gothenburg, Sweden
Opening hours:
Monday - Friday: 14:00 - 18:45
Saturday & Sunday: 14:00 - 17:45
Please note that in our ports in Gothenburg and Kiel, as well as on board the Stena Germanica and Stena Scandinavica, only credit cards (Visa and MasterCard) and debit cards (Maestro) are accepted as payment methods. Paying with cash on board and in the ports is not possible.
Loch Ryan Port, Belfast Way, Cairnryan, DG9 8RG, Scotland
Opening hours:
Monday - Sunday: 06:00 - 22:00
Ventspils pasažieru terminālis, Dārzu iela 6, Ventspils, LV-3601, Latvia
Opening hours:
Monday - Wednesday: 07:00 - 23:30
Thursday - Saturday: 07:00 - 23:00
Sunday: 12:00 - 23:00
Victoria Terminal 2, West Bank Road, Belfast, BT3 9JN, Northern Ireland
Opening hours:
Monday - Sunday: 07:30 - 10:30 & 19:30 - 22:30
Skandinavienkai, Zum Hafenplatz 1, 23570, Lübeck-Travemünde, Germany
Opening hours:
Monday: 08:00 - 15:30
Tuesday: 07:00 - 15:30
Wednesday: 07:00 - 19:30
Thursday: 07:00 - 19:30
Friday: 09:00 - 23:00
Saturday: 18:00 - 23:00
Sunday: Closed
Stena Line Denmark A/S, Færgehavnsvej 10, 9900, Frederikshavn, Denmark
Opening hours:
Monday - Thursday: 08:00 - 19:45
Friday: 06:45 - 19:45
Saturday: 06:45 - 20:30
Sunday: 09:00 - 20:00
23 June - 10 August
Monday - Sunday: 06:30 - 21:00
Terrabalt prāmju terminālis, Brīvostas iela 14A, Liepāja, LV-3405, Latvia
Opening hours:
Monday: 10:00 - 15:00
Tuesday: 14:00 - 19:00
Wednesday: 14:00 - 19:00
Thursday: 17:30 - 22:30
Friday: 17:30 - 22:30
Saturday: 22:00 - 01:00
Sunday: 06:00 - 10:00 & 22:00 - 01:00
Terminal Transmanche, Quai de Normandie, Cherbourg, 50100, France
Opening hours:
Monday - Friday: 09:00 - 00:00
Saturday: 16:00 - 21:00
Sunday: 10:00 - 15:00
Victoria Terminal 4, West Bank Road, Belfast, BT3 9JL, Northern Ireland
Opening hours:
Monday - Sunday: 06:00 - 22:30
Harwich International Port, Parkeston Quay, Harwich, CO12 4SR, England
Opening hours:
Monday - Sunday: 06:00 - 23:00
Copyright Stena Line 2025