Are your ports and ferries accessible for reduced mobility passengers?

Almost all of our ports and ferries are adapted to suit the needs of passengers with a disability or reduced mobility. Some ferries and some sailings may have a restriction on the number of guests in wheelchairs and guests using mobility devices that can travel. Of course, we are always pleased to make arrangements for anyone who requires help embarking and disembarking at ports or whilst onboard our ships and staff are trained to assist as requested. If you have a disability, reduced mobility or other impairment & require assistance please advise us of your specific requirements at least 48 hours in advance of travel by via e-mail or telephone. We may require that you travel with an attendant if it is essential for safety reasons, if you are unable to assist in your own evacuation from the ferry, if you require assistance to be lifted, if you require personal care assistance or are unable to understand safety instructions. If this is the case, there will be no additional fee for the attendant.

Guide dogs and assistance dogs are entitled to free travel and have full access to the passenger decks on all Stena Line routes and vessels. All guide and assistance dogs must have the necessary paperwork when checking in at the port and must wear the correct harnesses and jackets at all times while travelling.

REGULATION (EU) No 1177/2010 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 24 November 2010 concerning the rights of passengers when travelling by sea and inland waterway and amending Regulation (EC) No 2006/2004 (incorporated into domestic UK law by section 3 of the European Union (Withdrawal) Act 2018))

Quality Standard Statement:

Stena Line Ltd will train booking staff, terminal staff and ship staff who engage with passengers, in disability awareness. This training has been developed especially for those who work in our booking centres, ports and onboard our vessels, to provide knowledge about how restricted mobility can affect our passengers and what we can do to ensure they receive the highest quality of service whilst travelling with Stena Line.

Training will be provided via an onboard trainer or a computer-based training module, which will be maintained through regular updates as required and records kept of training completed. Passengers are encouraged to provide feedback on their experience via the onboard customer satisfaction form or via email, which will be used to monitor and influence service delivery.