Almost all of our ports & ferries are adapted to suit the needs of disabled/reduced mobility passengers. Some ferries and some sailings may have a restriction on the number of guests in wheelchairs and guests using mobility devices that can travel. Of course, we are always pleased to make arrangements for anyone who requires help at the ports or onboard ships. If you have a disability, reduced mobility or other impairment & require assistance please advise us of your specific requirements at least 48 hours in advance of travel by calling us. We may require that you travel with an attendant if it is essential for safety reasons, if you are unable to assist in your own evacuation from the ferry, if you require assistance to be lifted, if you require personal care assistance or are unable to understand safety instructions. If this is the case, there will be no additional fee for the attendant.
Guide dogs and assistance dogs are entitled to free travel and have full access to the passenger decks on all Stena Line routes and vessels. All guide and assistance dogs must have the necessary paperwork when checking in at the port and must wear the correct harnesses and jackets at all times while travelling.
REGULATION (EU) No 1177/2010 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 24 November 2010 concerning the rights of passengers when travelling by sea and inland waterway and amending Regulation (EC) No 2006/2004 (incorporated into domestic UK law by section 3 of the European Union (Withdrawal) Act 2018))