Sail Safe

The quickest and simplest way to make changes to your booking is to visit the Manage Booking section of our site. Read more on how to amend your booking online.

You can also call our Contact Centre on 01 907 55 55 to assist with any changes you wish to make for your booking. However, as we are experiencing a high volume of calls and in order to prioritise those in need of immediate assistance, we kindly ask that you don't call our Contact Centre unless you're booked to travel within the next 72 hours. Thank you for your understanding and cooperation at this time.

No it's not possible to change your booking to an open ticket but you can change your booking online via the manage booking facility or you can call us on 01 907 5555.

In accordance with public health guidelines, it is mandatory to wear face coverings at our ports and onboard our ships where social distancing isn’t possible. This applies to all routes on the Irish Sea and North Sea, including our Rosslare to Cherbourg route.

The following people are exempt from wearing a mask: children under the age of 11 years, if you have a physical or mental illness or impairment, or a disability that means you cannot put on, wear or remove a face covering, anyone for whom wearing or removing a face covering would cause severe distress or people travelling with, or providing assistance to, someone who relies on lip-reading to communicate.

Travelling to the Republic of Ireland : All passengers (unless exempt) will require evidence of a completed COVID-19 Passenger Locator Form.

Passengers arriving to Ireland from overseas, including Irish citizens, are legally required by the Irish authorities to complete a COVID-19 Passenger Locator Form. It is a penal offence not to complete the form in the manner specified and this form is only be available online to complete in electronic format. All passengers will be required to present evidence of a completed COVID-19 Passenger Locator Form as a pre-boarding requirement when travelling to Ireland. It is an offence to provide false or misleading information on the form. The Online Passenger Locator Form can be accessed here, and takes just a couple of minutes to complete on a computer, mobile phone or other device. Following completion of the form you will be issued with an email receipt. Please note: in the mandatory field titled 'Flight or Ferry number', please enter 'N/A'.

Further information in relation to the passenger locator form is available here www.gov.ie/locatorform.

Passengers will be able to fill out the form during the 48 hours prior to their arrival in the country.

You are obliged by law to present your email receipt or a completed printed version of the form to an officer at your point of entry to the State.

During the 14 days following your arrival the information on the form may be used:

• to provide you with public health information;
• to contact you to verify that the information on the form is correct; and
• for the purpose of contact tracing in relation to confirmed or suspected cases of COVID-19.

Every passenger aged 16 or over is legally required to complete the online COVID-19 Passenger Locator Form. This includes Irish residents and passengers arriving from locations on the 'Green list'. Details of children under the age of 16 should be included on a form completed by an adult accompanying them.

The Irish government have defined the following as essential supply chain workers.

These workers can continue to travel from GB to Ireland during the general travel ban that is currently in place until midnight 8th January 2021.

Maritime and Shipping

1. Ship Master

2. Deck Officers

3. Engineering Officers and ETOs

4. Deck Ratings

5. Engine Ratings

6. Pursers

7. Hotel/Catering Ratings

8. Cleaners

9. Contracted technicians

10. Marine Pilot

Road Haulage

11. HGV Drivers and/or persons holding an EU Annex 3 International Transport Worker Certificate

Please see our Travel Restrictions page for the latest requirements when travelling to France.

You do not need to self-isolate if you’re travelling from within the Common Travel Area (CTA), which includes the Republic of Ireland, United Kingdom, the Channel Islands or the Isle of Man, and you were there for 10 days or more. If you have arrived into the Common Travel Area within 10 days of travelling to the United Kingdom, you must complete the Public Health Passenger Locator Form before travelling and undertake or continue your 10 day period of self-isolation. You must take a copy of the completed form with you when you travel and have the option to print it out or show a completed copy from your device. 

Everyone in your party must complete a Public Health Passenger Locator Form so that they can be contacted if they, or someone they may have been in contact with, develops the disease.

The following exemptions to self-isolation apply:-

• road haulage and freight workers, to ensure the supply of goods is not impacted

• medical professionals who are travelling to help with the fight against Coronavirus

• anyone moving from within the Common Travel Area, covering Ireland, the Channel Islands and the Isle of Man. If anyone in your party as arrived into the Common Travel Area from overseas in the last 10 days you should continue your quarantine period until 10 days of self-isolation has been completed.

• seasonal agricultural workers who will self-isolate on the property where they are working

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Please see our Travel Restrictions page for the latest information on travelling to Britain from the Republic of Ireland. 

Travelling to Harwich from Hook of Holland: All travellers arriving to the UK from continental Europe from a country not on the approved list (including the Netherlands) are required to quarantine for 10 days on arrival unless exempt. Before travelling, all passengers are required to complete a Public Health Passenger Locator Form online and must provide contact details, travel details and the address where they will be visiting/staying. Forms can be submitted up to 48 hours before you’re due to arrive in the UK. You must take a digital or printed copy of the completed form with you when you travel and have the option to print if needed.

All other routes to the United Kingdom: You do not need to complete the form or self-isolate if you’re travelling from within the United Kingdom or from within the Common Travel Area (CTA), which includes the Republic of Ireland, the Channel Islands or the Isle of Man, and you were there for 10 days or more. If you have arrived into the Common Travel Area within 10 days of travelling to the United Kingdom, you must complete the Public Health Passenger Locator Form before travelling. You must take a digital or printed copy of the completed form with you when you travel and have the option to print if needed.

It is your responsibility to provide these details. The UK Border Force will be undertaking checks and could refuse entry. If you are refused entry, you will be required to cover the cost of travel with us back to your port of departure at your own expense.

You and the people you’re travelling with must all complete a separate form. If you are travelling with someone under 18 years old, they do not need their own form as long as you will arrive and leave together and will stay at the same UK address. If this is the case, an adult staying at the same address should add the details to their form.

The latest information and guidance on these measures can be found at https://www.gov.uk/uk-border-control and exemptions for self-isolation are here https://www.gov.uk/government/publications/coronavirus-covid-19-travellers-exempt-from-uk-border-rules.

Yes, we are running a full service for freight and essential passenger travel on our Dublin - Holyhead, Rosslare - Fishguard, Belfast - Cairnryan and Belfast - Liverpool routes.

We continue to take several precautionary safety measures to ensure a safe and comfortable journey for all.

Yes, you can travel as a foot passenger on all sailings except the early-morning and late-night sailings on our Dublin - Holyhead and Belfast - Cairnryan routes.

Enforcing rules on ‘essential travel’ is not the responsibility of Stena Line employees but rather the various police forces and border agencies across the UK and Ireland.

Government officials are operating at ports across the UK and Ireland who have the authority to stop, question and if necessary refuse entry to UK/Ireland to those not meeting the criteria on ‘essential travel’.

For more information visit the UK Foreign & Commonwealth Office, Ireland’s Department of Foreign Affairs,  French Ministry of Europe and Foreign Affairs, or European Union advice webpages.

Links to information regarding other countries can be found below and on stenaline.com in the 'More Information and Further Advice' section.

To Republic of Ireland

To Northern Ireland

To Wales

To England

To Scotland

Yes, we will be selling face masks for our customers at check-in for €1.

We would like to share some of the steps we have taken for you to continue to feel safe at the ports and onboard and to rely on Stena Line to provide a reliable and comfortable journey.

Safety always comes first

In an extraordinary situation like this we rely on the manuals and routines we have for this kind of situation. Our crews are trained for many different types of situations, including diseases. In addition to that:

• We are in touch with local authorities in the 10 countries where we operate and ensure to follow restrictions from them and established health organisations.

• On-board our ships and in our terminals, we are taking precautionary measures to prevent any spread of the Coronavirus including:

• Stena Line's employees on-board are trained in how to deal with suspected cases of illness and our ships are equipped with medical equipment.

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• For more information please visit our Sail Safe page.

There is plenty of space onboard our ferries to implement social distancing.

According to Irish Government advice regarding Social Distancing, 'there is very little risk if you are just passing someone, but try to keep a distance of 2 metres as much as possible.' As an example, newsreaders on television now sit apart and we implement the same approach in our bars, restaurants, crew messrooms and other areas where people may gather but not for walking/going somewhere/passing people.

Irish Government advice on social distancing

Drivers will be accommodated in single cabins as far as circumstances may permit but cannot be guaranteed. Local variations may apply on certain routes.

Unfortunately no.

During the period of restriction due to the coronavirus pandemic, for reasons of hygiene, we have been forced to suspend our normal lost property handling procedure. This is due to possibility of cross contamination via the handling of personal property.

No property left behind on our vessels will be retained including, but not limited to, items of clothing, spectacles and phones. All items will be disposed of in line with Government guidelines.

Please take ALL your belongings with you when leaving the vessel or port.

Travelling to Ireland from inside the EU from 19 July onwards:

A PCR test is not required in the following circumstances:

• If you have an EU Digital Covid Certificate (DCC)
• If you have valid proof that you have recovered from COVID -19  in the past 180 days

Learn more about the EU Digital COVID Certificate here. 

Further information in relation to this requirement along with the associated public health advice can be found the Republic of Ireland's Government website.

Travelling to Ireland from outside the EU (including United Kingdom) from 19 July onwards:

A PCR test is not required in the following circumstances:

• If you have valid proof of vaccination
• If you have valid proof of recovery from COVID -19  in the past 180 days

If you do not have valid proof of vaccination or recovery, you will need to:

Please note if you have taken a COVID-19 RT PCR test via the NHS this will not be accepted.  A follow up RT-PCR test is recommended on day 5 after arrival (provided free through Health Service Executive)

Please select from the relevant links below in order to find out more about how to obtain your vaccination certificate: 

England - NHS COVID Pass

Scotland - NHS COVID Pass

Wales - NHS COVID Pass

Northern Ireland  - NHS Proof of Vaccination

Please consult gov.ie/travel for information on travel restrictions and requirements for travelling to Ireland. 

From 19 July onwards:

Prior to travelling to Ireland, you are required to fill out a COVID-19 Passenger Locator Form online and show your receipt at check in. The form should be completed within 48 hours of your arrival into Ireland. This form is only available online. Paper copies are not accepted. 

Travelling to Ireland from inside the EU 

• If you have an EU Digital Covid Certificate (DCC), no travel-related testing or quarantine will be necessary.
• If you have valid proof that you have recovered from COVID -19  in the past 180 days, no travel-related testing or quarantine will be necessary.
• If you do not have valid proof of vaccination or recovery, you will need to present evidence of a negative RT-PCR result from a test taken within 72 hours prior to arrival into the country. A follow up RT-PCR test is recommended on day 5 after arrival (provided free through Health Service Executive)

Travelling to Ireland from outside the EU (including Great Britain)

• If you have valid proof of vaccination, no travel-related testing or quarantine will be necessary.
• If you have valid proof of recovery from COVID -19  in the past 180 days, no travel-related testing or quarantine will be necessary.
• If you do not have valid proof of vaccination or recovery, you will need to:
  • present evidence of a negative result from a RT-PCR test taken within 72 hours prior to arrival into the country
  • self-quarantine for 14 days
  • If you receive a negative result from a RT-PCR test taken from day 5 onwards after arrival into Ireland, you will be able to leave quarantine.

Please select from the relevant links below in order to find out more about how to obtain your vaccination certificate: 

England - NHS COVID Pass

Scotland - NHS COVID Vaccination Status

Wales - NHS COVID Pass

Northern Ireland  - NHS Proof of Vaccination

Children

• Children aged 12 and over (12-17) years will be required to present proof of a negative PCR test taken not more than 72 hours before arrival unless they have proof of vaccination or recovery. No quarantine is required.
• Children aged 11 and under do not need a PCR test. No quarantine is required.
• Children of any age, travelling with accompanying vaccinated or recovered adults will not be required to self-quarantine post arrival. However, where one accompanying adult needs to self-quarantine, then all children must also self-quarantine.

   

   

Any passengers who develop symptoms of Covid-19 post-arrival are advised to present for testing with the Health Service Executive.

Travel from Ireland to France

Our ferry services continue to operate to France. Passengers must provide evidence of their reason for travel but do not need to self-quarantine. Non-essential travel is not permitted.

If you are travelling to France then every person travelling in your party must complete this certificate of exceptional travel and sworn statement of health(.docx, 18kb), and have it with them for inspection on arrival. 

This page explains the circumstances under which people are allowed to travel within France – please check carefully before travelling to Rosslare, you may be turned away by the French Authorities if you don’t have a good reason to travel within France.

The French Authorities have advised us that they will only allow travel for the following reasons:

• Going home

• Travelling to your main residence

• Working in France

• Medical

• Imperative family reasons e.g. provision of health care

Please note: holidays or social visits are NOT permitted

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Travelling from France to Ireland from 19 July onwards:

Please consult gov.ie/travel for information on travel restrictions and requirements for travelling to Ireland. 

Prior to travelling to Ireland, you are required to fill out a COVID-19 Passenger Locator Form online and show your receipt at check in. The form should be completed within 48 hours of your arrival into Ireland. This form is only available online. Paper copies are not accepted. 

Travelling to Ireland from inside the EU 

• If you have an EU Digital Covid Certificate (DCC), no travel-related testing or quarantine will be necessary.
• If you have valid proof that you have recovered from COVID -19  in the past 180 days, no travel-related testing or quarantine will be necessary.
• If you do not have valid proof of vaccination or recovery, you will need to present evidence of a negative RT-PCR result from a test taken within 72 hours prior to arrival into the country. A follow up RT-PCR test is recommended on day 5 after arrival (provided free through Health Service Executive)

Information on the coronavirus pandemic's implications for Allianz's insurance cover can be found on their information pages