Continue
Covid-19 Travel Requirements

For the latest advice on travel restrictions please select your destination:

Travel Restrictions - to Britain Travel Restrictions - to France Travel Restrictions - to Ireland Travel Restrictions - to Holland

Sail Safe

For almost 60 years, it’s been our passion to care for our customers by putting safety first and ensuring everyone feels welcome. Today, this is more important than ever, and we are committed to offering you a safe and sustainable journey – with lots of space, fresh air and open seas.


How to sail safe

At Stena Line, we have made many changes to make travelling safe at this time, but there are a few things we can all do to make your journey, and that of your fellow passengers, safe and enjoyable. Little things like wearing a face mask, maintaining social distancing, being patient, considerate and following instructions from crew members.

FAQs
FAQs

For the latest travel advice in relation to Coronavirus or for information on how to amend an existing booking please see our FAQs below.

 

For the most up to date Government travel advice please visit https://bit.ly/34tFwbb if you're in Ireland and https://bit.ly/2LJmOWe if you're in the UK. 

Before travelling
Before travelling

Preparing

 

  • Inform yourself about our safety measures regarding hygiene and social distancing – we are promoting and communicating them through all our communication channels.

 

  • Do not travel if you are sick and if you’re feeling unwell.

 

  • Follow your national health guidelines and travel restrictions.

 

  • Wash your hands frequently and respect social distancing.

At the terminal
At the terminal

Safe check-in

 

  • Our terminals feature increased opportunities for hand wash and disinfection and are also more frequently cleaned, especially “Hand Contact Point Hotspots”.

 

  • Card payment instead of cash is encouraged wherever possible.

 

  • You will find our sales points equipped with Plexi-Glass protection.

 

  • Our food service has been adjusted to ensure the maximum level of hygiene.

Boarding and disembarkation
Embarkation and disembarkation

Secure boarding and offboarding

 

  • When checking in, you will be asked to state your health condition. Passengers with any indication of suspected COVID-19 will be denied boarding.

 

  • Social distancing is encouraged by floor markings across our ferries and terminals, and reminders are being announced over the public address system.

Onboard our ferries


Cleaning and hygiene
Cleaning and hygiene measures onboard

  • Increased opportunities for hand wash and disinfection in public areas.

 

  • Onboard announcements, posters, and digital signage about hygiene guidelines onboard.

 

  • Increased frequency of cleaning and disinfection onboard, especially of “Hand Contact Points” such as door handles, access touchpads, telephones.

 

  • Our ventilation systems are running on 100% fresh air, no recirculation.

Shops, bars and restaurants
Shops, bars and restaurants onboard

  • Our food service has been adjusted to ensure the maximum level of hygiene.

 

  • Bars and restaurants are now fully re-opened.

 

  • Card payment instead of cash is preferred wherever possible.

Safe social distancing
Safe social distancing

  • We are pleased to announce that social distancing has been removed on our vessels and they are now sailing back to full capacity. But please continue to be considerate and allow as much space between other passengers.

 

  • Single-use cabins for customers where possible unless travelling together.

 

  • Safer guest-crew interaction points onboard with Plexiglass screens for increased safety.

 

  • Saunas, spas, cinemas, and kids’ player areas are now re-opened.

Face mask requirement
Face coverings

It is mandatory to wear face coverings at our ports and onboard our ships where social distancing isn’t possible. This applies to all routes on the Irish Sea and North Sea, including our Rosslare to Cherbourg route.

 

The following people are exempt from wearing a mask: children under the age of 11 years, if you have a physical or mental illness or impairment, or a disability that means you cannot put on, wear or remove a face covering, anyone for whom wearing or removing a face covering would cause severe distress. People travelling with, or providing assistance to, someone who relies on lip reading to communicate.

 

Customer Service Information

To view the most up to date information please click here, but if you have any queries please don’t hesitate to contact us.

 

If you are in the UK call us on 03447 707 070 or email info.uk@stenaline.com.

 

If you are in the Republic of Ireland call us on 01 907 5555 or email info.ie@stenaline.com.