Do I need to wear a facemask on the ferry?
In accordance with public health guidelines, it is mandatory to wear face coverings at our ports and onboard our ships where social distancing isn’t possible. This applies to all routes on the Irish Sea and North Sea, including our Rosslare to Cherbourg route.
The following people are exempt from wearing a mask: children under the age of 11 years, if you have a physical or mental illness or impairment, or a disability that means you cannot put on, wear or remove a face covering, anyone for whom wearing or removing a face covering would cause severe distress. People travelling with, or providing assistance to, someone who relies on lip reading to communicate.
What options are available to amend or cancel my booking due to the coronavirus?
Can I change my booking to an open ferry ticket?
No, the Open Ticket facility is no longer available.
For increased flexibility, please consider our Flexi and Premium fares.
Do I need to provide a Public Health Locator form when travelling by ferry to the Republic of Ireland?
Passengers arriving to Ireland from overseas, including Irish citizens, are legally required by the Irish authorities to complete a COVID-19 Passenger Locator Form. It is a penal offence not to complete the form in the manner specified. It is an offence to provide false or misleading information on the form. The online passenger locator form is available here, Online Passenger Locator Form, and takes just a couple of minutes to complete on a computer, mobile phone or other device. Following completion of the Form you will be issued with an email receipt. Please note: when presented with the field titled 'Flight or Ferry number' please enter 'N/A'.
Further information in relation to the passenger locator form is available here www.gov.ie/locatorform.
Passengers will be able to fill out the form during the 48 hours prior to their arrival in the country.
You are obliged by law to present your email receipt or a completed printed version of the form to an officer at your point of entry to the State.
During the 14 days following your arrival the information on the Form may be used:
- to provide you with public health information;
- to contact you to verify that the information on the form is correct; and
- for the purpose of contact tracing in relation to confirmed or suspected cases of COVID-19.
Every passenger aged 16 or over is legally required to complete the online online COVID-19 Passenger Locator Form. This includes Irish residents and passengers arriving from locations on the 'Green list'. Details of children under the age of 16 should be included on a form completed by an adult accompanying them.
Will Stena Line sell face masks at check-in?
Yes, we will be selling face masks for our customers at check-in for €1. You can also purchase a mask whilst booking your sailing online at the “Stena Plus & Onboard Extras step. You will then receive your face mask at check-in.
If I travel into the UK by ferry do I have to self-quarantine?
Yes, anyone arriving in the UK from outside the Common Travel Area, which covers Ireland, the Channel Islands and the Isle of Man, must self-isolate for 14 days.
People should use personal transport, such as a car, to travel to their accommodation where possible. Once they arrive there, they should not leave their accommodation for 14 days. This means that they should not go to work, school, or public areas, or use public transport or taxis. They should not have visitors, including friends and family, unless they are providing essential support. Failure to comply with the self-isolation conditions may result in a fine. Those entering the UK will also be encouraged to download the NHS Covid-19 app at the border and use it for the duration of their stay in the UK.
In addition, everyone in your party must complete a Public Health Passenger Locator Form so that they can be contacted if they, or someone they may have been in contact with, develops the disease.
The following exemptions to self-isolation apply:-
road haulage and freight workers, to ensure the supply of goods is not impacted
medical professionals who are travelling to help with the fight against coronavirus
anyone moving from within the Common Travel Area, covering Ireland, the Channel Islands and the Isle of Man. If anyone in your party as arrived into the Common Travel Area from overseas in the last 14 days you should continue your quarantine period until 14 days of self-isolation has been completed.
seasonal agricultural workers who will self-isolate on the property where they are working
Do I need to complete a Passenger Locator form when travelling by ferry to the United Kingdom?
From 8 June 2020 there will be new health measures in place for entering the United Kingdom because of the coronavirus (COVID-19). These measures are for all entrants, including UK residents and all visitors from overseas.
Travelling from Dublin to Holyhead or Rosslare to Fishguard:- You do not need to complete the form or self-isolate if you’re travelling from within the Common Travel Area (CTA), which includes the Republic of Ireland, United Kingdom, the Channel Islands or the Isle of Man, and you were there for 14 days or more. If you have arrived into the Common Travel Area within 14 days of travelling to the United Kingdom, you must complete the Public Health Passenger Locator Form before travelling and undertake or continue your 14 day period of self-isolation. You must take a copy of the completed form with you when you travel and have the option to print it out or show a completed copy from your device.
It is your responsibility to provide these details. The UK Border Force will be undertaking checks and could refuse entry. If you are refused entry, you will be required to cover the cost of travel with us back to your port of departure at your own expense.
The latest information and guidance on these measures can be found at https://www.gov.uk/uk-border-control and exemptions for self-isolation are here https://www.gov.uk/government/publications/coronavirus-covid-19-travellers-exempt-from-uk-border-rules.
How can I amend my ferry booking?
The quickest and simplest way to make changes to your booking is to visit the Manage Booking section of our site. Read more on how to amend your booking online.
You can also call our Contact Centre on 01 907 55 55 to assist with any changes you wish to make for your booking. However, as we are experiencing a high volume of calls and in order to prioritise those in need of immediate assistance, we kindly ask that you don't call our Contact Centre unless you're booked to travel within the next 72 hours. Thank you for your understanding and cooperation at this time.
Are sailings running between Ireland and Britain?
Yes, we are running a full service for freight and essential passenger travel on our Dublin - Holyhead, Rosslare - Fishguard and Belfast - Liverpool routes. Our Belfast - Cairnryan service is also running with a slightly changed timetable.
We continue to take several precautionary safety measures to ensure a safe and comfortable journey for all.
Can I travel by ferry as a foot passenger?
Yes, you can travel as a foot passenger on all sailings except the early-morning and late-night sailings on our Dublin - Holyhead and Belfast - Cairnryan routes.
What is essential travel?
When will 2021 ferry dates be available to book?
2021 dates are currently available to book for our Irish Sea routes.
We expect the 2021 dates to be available for our Harwich - Hook of Holland route to be made available towards the start of June.
Are there plans to close any ports or routes on the Irish Sea?
Our route network on the Irish Sea is operating as normal. Should circumstances change, we will update this page with the latest information and contact affected passengers.
If a route or port closes on the Irish Sea, will I be able to get home?
Should circumstances change for our routes and ports on the Irish Sea, we will endeavour to transfer affected passengers on the next available sailing or on an alternative route.
What precautions have been put in place to ensure the ferries and port terminal buildings are cleaned sufficiently?
We would like to share some of the steps we have taken for you to continue to feel safe at the ports and onboard and to rely on Stena Line to provide a reliable and comfortable journey.
Safety always comes first
In an extraordinary situation like this we rely on the manuals and routines we have for this kind of situation. Our crews are trained for many different types of situations, including diseases. In addition to that:
We are in touch with local authorities in the 10 countries where we operate and ensure to follow restrictions from them and established health organisations.
On-board our ships and in our terminals, we are taking precautionary measures to prevent any spread of the Coronavirus including:
Increasing the frequency of preventive cleaning and disinfection of hand contact point hotspots such as door handles, access touch pads, telephones. These are sanitized after each sailing and/or at least three times a day on longer crossings.
Increasing the possibilities for hand washing and disinfection placed in our public areas.
Providing information on hygienic measures based on the World Health Organisation’s guidelines.
Stena Line's employees on-board are trained in how to deal with suspected cases of illness and our ships are equipped with medical equipment.
An information page can be found on https://www.stenaline.com/coronavirus-information/
Is there enough space on the ferry for social distancing?
There is plenty of space onboard our ferries to implement social distancing.
According to Irish Government advice regarding Social Distancing, 'there is very little risk if you are just passing someone, but try to keep a distance of 2 metres as much as possible.' As an example, newsreaders on television now sit apart and we implement the same approach in our bars, restaurants, crew messrooms and other areas where people may gather but not for walking/going somewhere/passing people.
Irish Government advice on social distancing
I am a freight driver but I don’t want to share a cabin. What can I do?
Drivers will be accommodated in single cabins as far as circumstances may permit but cannot be guaranteed. Local variations may apply on certain routes.
I have left some personal property onboard, can I get it back?
During the period of restriction due to the coronavirus pandemic, for reasons of hygiene, we have been forced to suspend our normal lost property handling procedure. This is due to possibility of cross contamination via the handling of personal property.
No property left behind on our vessels will be retained including, but not limited to, items of clothing, spectacles and phones. All items will be disposed of in line with Government guidelines.
Please take ALL your belongings with you when leaving the vessel or port.
If I travel into Dublin or Rosslare do I have to self-quarantine?
Passenger Notice from the Government of Ireland
People arriving to Ireland from overseas are required to restrict their movements on arrival for 14 days unless they have arrived from a location with a 'normal precautions' ("green") security status rating.
The only exceptions are if you:
enter Ireland from Northern Ireland.
are an essential supply chain worker, for example, a pilot, seafarer or a haulier.
Guidance on how to restrict your movements is available from the Irish health service.
Can I still travel between Rosslare and Cherbourg by ferry?
Travel from Ireland to France
Our ferry services continue to operate to France. Passengers no longer have to provide evidence of their reason for travel and do not need to self-quarantine. Non-essential travel is still to be avoided.
Travel from France to Ireland
There are quarantine restrictions when you are travelling from France to Ireland. Please click on the link below for further information.
Do I need to declare my reason for travel by ferry to or from France?
Passengers no longer have to provide evidence of their reason for travel.
What are the implications for the insurance cover provided by Allianz?
Can I travel with a caravan under current travel restrictions?
As of Tuesday 2nd June 2020, caravans will once again be transported on our Irish Sea routes and on our French service.