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FAQs
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Choosing Your Ticket
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Can I buy a Day Trip ticket?
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What if I don't return the same day?
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How long can I stay?
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Paying For Your Trip Online
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How can I pay online?
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Which currencies can I book my tickets in?
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What is Verified by Visa and MasterCard Secure Code?
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How can I be assured that the handling of my card data is kept secure?
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Do you save my card data?
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How to make a Stena Line booking using Tesco Travel Tokens?
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Book/Quote Online
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How do I book online?
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I only want to get a quote - how do I do this?
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How can I learn more about using the online booking system?
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What personal information will I need to give to make a booking?
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How do I book online without the correct vehicle registration details?
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Registering To Book
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Do I have to register to make a booking?
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Your Personal Profile
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What is a customer profile?
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How do I change my e-mail address or other personal details?
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Forgotten Your Password
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I have forgotten my password. What can I do?
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How do I ensure that I earn Compass Points when booking online?
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Customers With Particular Needs
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Do children pay to travel?
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Can my child travel alone?
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I have a disability. Will you make special arrangements for me?
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Booking Confirmation
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I did not receive any attachment with my booking confirmation email. Why?
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I have made a booking and come to the confirmation page with the booking reference number. But I didn't get any confirmation e-mail. Is my booking still valid?
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I have lost my confirmation email, can I still travel with you?
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Amending/Cancelling Bookings
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Once I have made my booking can I change my booking?
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Can I cancel my booking?
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How do I access the best fares?
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Can I book a trailer or caravan online?
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I want to book a crossing that does not begin in the UK
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Passports and Visas
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I'm a Irish citizen. Do I need a passport?
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Do my children need passports?
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I'm a citizen of a non-EU country. Is there anything else I need to do?
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My passport is close to its expiry date. What should I do?
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Travelling With Pets
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Can I take my pet to Britain with me?
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Can I take my pet to Europe?
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What papers will my pet need?
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How much will it cost?
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I'd rather not leave my dog in the car. Is there an alternative?
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What about Guide Dogs?
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I am travelling with horses. Can I book online?
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At the Port
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When do I need to check in for my sailing?
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What happens if I miss my sailing?
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What if my sailing is cancelled or delayed?
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Can I park my vehicle at the Port?
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Is there a limit to the amount of luggage I can take?
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In what order are vehicles loaded onto ships?
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Onboard
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Can I book a cabin?
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Can I reserve a seat?
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What is the Stena Plus Lounge?
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Are there places to eat and drink onboard?
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Can I smoke onboard?
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Shipment of Firearms and Dangerous Goods
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Can I travel with dangerous goods?
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Can I travel with firearms?
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Can I travel with ammunition?
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Can I travel with gas?
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Pop Up Blockers
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I use a pop-up blocker, how can that affect my usage of the booking system?
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Personal Firewalls
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I use a personal firewall with privacy control and built in features like popup-blocking (for example Norton Internet Security or ZoneAlarm Pro) and experience problems when using your site. What can I do?
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Do I need to change my Internet settings to be able to book online?
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Why do you use cookies?
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Best Screen Resolution
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What screen resolution do you recommend?
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Supported Web Browsers
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Which web browsers are fully supported by the booking system?
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Is there a WAP version of your booking site available?
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