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Choosing Your Ticket
Can I buy a Day Trip ticket?
What if I don't return the same day?
How long can I stay?
Paying For Your Trip Online
How can I pay online?
Which currencies can I book my tickets in?
What is Verified by Visa and MasterCard Secure Code?
How can I be assured that the handling of my card data is kept secure?
Do you save my card data?
How to make a Stena Line booking using Tesco Travel Tokens?
Book/Quote Online
How do I book online?
I only want to get a quote - how do I do this?
How can I learn more about using the online booking system?
What personal information will I need to give to make a booking?
How do I book online without the correct vehicle registration details?
Registering To Book
Do I have to register to make a booking?
Your Personal Profile
What is a customer profile?
How do I change my e-mail address or other personal details?
Forgotten Your Password
I have forgotten my password. What can I do?
How do I ensure that I earn Compass Points when booking online?
Customers With Particular Needs
Do children pay to travel?
Can my child travel alone?
I have a disability. Will you make special arrangements for me?
Booking Confirmation
I did not receive any attachment with my booking confirmation email. Why?
I have made a booking and come to the confirmation page with the booking reference number. But I didn't get any confirmation e-mail. Is my booking still valid?
I have lost my confirmation email, can I still travel with you?
Amending/Cancelling Bookings
Once I have made my booking can I change my booking?
Can I cancel my booking?
How do I access the best fares?
Can I book a trailer or caravan online?
I want to book a crossing that does not begin in the UK
Passports and Visas
I'm a Irish citizen. Do I need a passport?
Do my children need passports?
I'm a citizen of a non-EU country. Is there anything else I need to do?
My passport is close to its expiry date. What should I do?
Travelling With Pets/Animals
Can I take my pet to Britain with me?
Can I take my pet to Europe?
What papers will my pet need?
How much will it cost?
I'd rather not leave my dog in the car. Is there an alternative?
What about Guide Dogs?
I am travelling with horses. Can I book online?
At the Port
When do I need to check in for my sailing?
What happens if I miss my sailing?
What if my sailing is cancelled or delayed?
Can I park my vehicle at the Port?
Is there a limit to the amount of luggage I can take?
In what order are vehicles loaded onto ships?
Onboard
Can I book a cabin?
Can I reserve a seat?
What is the Stena Plus Lounge?
Are there places to eat and drink onboard?
Can I smoke onboard?
Shipment of Firearms and Dangerous Goods
Can I travel with dangerous goods?
Can I travel with firearms?
Can I travel with ammunition?
Can I travel with gas?
Pop Up Blockers
I use a pop-up blocker, how can that affect my usage of the booking system?
Personal Firewalls
I use a personal firewall with privacy control and built in features like popup-blocking (for example Norton Internet Security or ZoneAlarm Pro) and experience problems when using your site. What can I do?
Cookies
Do I need to change my Internet settings to be able to book online?
Why do you use cookies?
Best Screen Resolution
What screen resolution do you recommend?
Supported Web Browsers
Which web browsers are fully supported by the booking system?
Is there a WAP version of your booking site available?
Tesco Travel Tokens
How to make a Stena Line booking using Tesco Travel Tokens?
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